Shipping Policy

Last updated: 8 November 2026

We ship worldwide from fulfilment centres in the European Union and the United States. Orders are packed securely, using recyclable materials where available.

1. Processing time

Orders placed before 14:00 CET on a business day are usually packed the same day; everything else ships within 1–2 business days. You will receive a dispatch email with tracking as soon as the parcel is scanned by the carrier. During launches and public holidays, processing can take up to 3 business days — we will tell you on the product page if that is the case.

2. Delivery times and rates

Destination	Standard delivery	Express	Standard rate
Germany	2–4 business days	1–2 business days	€4.90
European Union	3–6 business days	2–4 business days	€9.90
United Kingdom, Switzerland, Norway	4–8 business days	2–5 business days	€12.90
United States, Canada	4–8 business days	2–4 business days	€14.90
Australia, New Zealand, Singapore, Japan	6–12 business days	4–7 business days	€19.90
Rest of world	8–16 business days	5–9 business days	€24.90

Delivery estimates are calculated from dispatch, not from order placement, and are not guaranteed. Remote areas and customs inspections can add a few days.

3. Free shipping

Standard shipping is free on orders over €120 to the EU, UK and US. The threshold is calculated on the order subtotal after discounts and before taxes and duties. Free shipping applies to the standard service only.

4. Customs, duties and taxes

EU orders are shipped from inside the EU where stock allows, so no import charges apply and VAT is included in the displayed price. If an item ships from outside the EU, VAT and duties are collected at checkout (DDP) where available.

UK, Switzerland, Norway, US, Canada and rest of world: import duties, sales tax and customs handling fees may apply. Where DDP is offered at checkout, we collect them up front and there is nothing to pay on delivery. Where DDP is not available, the charges are your responsibility as the importer. We cannot predict or reimburse them, and we cannot mark parcels as gifts or understate values.

Refused parcels that are returned to us because duties were not paid will be refunded minus the original shipping cost and any return charges.

5. Tracking

Every parcel has a tracking number, sent by email and available in your account under Orders. Tracking can take up to 24 hours to activate after dispatch. If tracking has not moved for 7 business days, contact us and we will open a carrier investigation.

6. Lost, damaged or delayed parcels

If your parcel is marked as delivered but you cannot find it, check with neighbours, your building reception and the local depot first, then contact us within 14 days. If a parcel is lost in transit, we will replace it or refund you once the carrier confirms the loss. If a parcel arrives damaged, photograph the packaging and contents before opening fully and contact us within 48 hours.

7. Address changes and failed deliveries

We can change an address only before dispatch. After dispatch, the carrier may allow a redirect; any fee is your responsibility. If a parcel is returned because of an incorrect address or because it was not collected, we will contact you to arrange reshipment at cost.

We deliver to street addresses and, in most countries, to parcel shops and PO boxes. We cannot deliver to freight forwarders used to evade customs rules.

8. Restricted destinations

We currently cannot ship to countries subject to comprehensive sanctions or where carriers cannot provide tracking. If your country is not available at checkout, email us and we will check whether a compliant route exists.

9. 中文摘要（以英文版為準）

我們由歐盟及美國的倉庫出貨，一般於 1–2 個工作天內寄出。歐盟、英國及美國訂單滿 €120 可享標準免運。歐盟訂單一般由歐盟境內出貨，價格已含增值稅；其他地區可能需支付進口關稅及稅項，如結帳時提供 DDP（完稅後交貨）選項，則已預先收取。所有包裹均附追蹤編號。如有中英文差異，以英文版為準。