Track your order

Once your order is dispatched you will receive an email with a tracking number. It can take up to 24 hours for the carrier to activate it.

1. Check your account

If you created an account, sign in and open Orders. Each order shows its status and tracking link.

2. Check your dispatch email

Search your inbox for “Your iD55 order has shipped”. The email contains the carrier, the tracking number and a direct link. Check your spam folder if it has not arrived.

3. Parcel has not moved for 7 days

Email [email protected] with your order number (for example ID55-1042) and we will open an investigation with the carrier. Most stalled parcels start moving again within 3 business days.

4. Marked as delivered but missing

Check with neighbours, your building reception and the local depot first. If it still cannot be found, contact us within 14 days and we will arrange a replacement or refund once the carrier confirms the loss.

5. Wrong address?

If the order has not shipped, we can usually change the address. Email us immediately. After dispatch, the carrier may allow a redirect and any fee is your responsibility.